Your information, handled with care.

When you request a callback, BNR collects the details you provide: your name, mobile number, route, business and goods information, preferred callback time and any notes. These help our staff answer your enquiry.

Enquiries and shipment updates

Submitting the callback form gives BNR permission to contact you about that enquiry. It does not subscribe you to marketing. For Mumbai → Hyderabad tracking, your LR and its registered mobile number are checked before a verification code is sent. Shipment details are available only after mobile verification.

How information is used

Authorised BNR staff can review enquiries, record follow-ups and maintain shipment events. Website hosting stores these records. When messaging is enabled, the mobile verification and SMS provider processes the number and message needed for that service. Opening WhatsApp takes you to WhatsApp’s service and privacy terms.

Website visits

Browsing alone does not give BNR your name or phone number. The site does not run advertising trackers. A short-lived secure cookie is used after tracking verification. Hashed network information is used for temporary request limits to reduce abuse. If an enquiry link includes a campaign source, it is saved with your submitted enquiry.

Your choices

For access, correction, deletion or to stop future notifications, email Bnrhydroadways@gmail.com or contact your BNR branch. BNR should retain enquiry records only as long as required for follow-up and applicable business record needs.